VIP Payment not working

primecut
VIP
VIP
Posts: 3
Joined: Wed Feb 18, 2015 5:50 pm

VIP Payment not working

Post by primecut »

Hey,

I am trying to upgrade to VIP but PayPal continues to give me the same error after I login to my account to process the payment: "At this time, we are unable to process your request. Please return to fanart.tv and try another option."

I tried the £2.00 and £15.00 options several times over the past ~month without any luck. Since I am using my paypal account regularly (bank account & credit card) I don't think thats the problem. Any advice?
User avatar
Kode
Site Admin
Site Admin
Posts: 353
Joined: Wed Dec 18, 2013 11:34 am

Re: VIP Payment not working

Post by Kode »

Hi, you aren't by any chance from Germany are you?

If you are that will be the problem, a work around for now is to go to donate and set up a recurring donation and I'll manually add you.

If not, then I probably broke it somehow, try it now I disabled something.
primecut
VIP
VIP
Posts: 3
Joined: Wed Feb 18, 2015 5:50 pm

Re: VIP Payment not working

Post by primecut »

yes I am from Germany. VIP still didn't work so I added an annual donation of £15 (that € exchange rate :o).
User avatar
muppa
VIP
VIP
Posts: 52
Joined: Tue Jan 13, 2015 1:55 pm

Re: VIP Payment not working

Post by muppa »

hmmm I know this issue ;).

Somehow PayPal does not like recurring subscriptions from germany. The manual way worked fine for me though :D.
User avatar
Kode
Site Admin
Site Admin
Posts: 353
Joined: Wed Dec 18, 2013 11:34 am

Re: VIP Payment not working

Post by Kode »

Yeah, Germany doesn't allow subscriptions through paypal, I have manually added you to VIP, you might need to logout and back in again to see the VIP forum on here, and it might take up to an hour to show up on the site.

Many thanks
Th3G4mbl3r
Posts: 2
Joined: Sat Jul 25, 2015 5:06 pm

Re: VIP Payment not working

Post by Th3G4mbl3r »

Hi,

I am from Singapore and I am trying to do the 150 pound vip++ lifetime payment and i get the same error as well.

regards,
Th3G4mbl3r
User avatar
Kode
Site Admin
Site Admin
Posts: 353
Joined: Wed Dec 18, 2013 11:34 am

Re: VIP Payment not working

Post by Kode »

The alternative is to use the donation form and put in the notes what it is for, then send me a PM to tell me and I can manually set you.
Th3G4mbl3r
Posts: 2
Joined: Sat Jul 25, 2015 5:06 pm

Re: VIP Payment not working

Post by Th3G4mbl3r »

Hi Kode,

Just tried the donation option. But even that did not work. For some paypal is not accepting payments on your behalf.

Th3G4mbl3r
User avatar
Kode
Site Admin
Site Admin
Posts: 353
Joined: Wed Dec 18, 2013 11:34 am

Re: VIP Payment not working

Post by Kode »

That is weird, was there any error message?
mbandusch
Posts: 1
Joined: Fri Apr 01, 2016 5:34 pm

Re: VIP Payment not working

Post by mbandusch »

Hi !

I'm from Germany, too.

So, how can I pay the Lifetime membership fee for the "VIP" level ?

Is it possible to sent the money to a email adress ?


Thanks for any help !


Bye, Martin
Post Reply